April 2009

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MORE COMPUTER PROBLEMS!!!  All I do is google for solutions to my computer problems.

This latest problem started innocently enough.  I bought the upgrade to MS Expression Web, version 2, because it had PHP support, which I really needed. I had been using PHP Designer, but I decided to give Expression Web 2.0 a try.

But Expression Web 2.0 would not install, no matter what I did.  It seems Expression Web becomes a part of the MS Office suite when installed, and somehow, I have no IDEA how, my install of MS Office 2007 got corrupted. As a play on the the old saying “A fool and his money are soon parted”, my husband jokes that “A computer and Vivian and lots of software are soon together”.  So yeah, I put a lot of software on my computers.  I admit it. But Office had been working fine…

SO anyhow, after getting calling the Microsoft help line, and exchaning several emails with them, the solution was to do these steps below IN THE EXACT ORDER LISTED:

1) completely uninstall Expression Web 1.0.

2) uninstall MS Office 2007.  But, to completely uninstall MS Office 2007 correctly, I had to use a special tool from MS, even more secret than the Windows Clean Up Utility.  This was emailed to me by MS support.  It’s called Offscrub07.zip. Don’t use this tool unless you are sure you need to.

3) Install Expression Web 2.0.

4) Install MS Office 2007 again.

Good luck if you are having this problem.  This caused me days of frustration. ;-)

Windows Live Woes

I have been trying to keep up with all the new software freebee’s offered by Windows lately.  The Windows Live suite of tools is very useful if you have a computer running the MS Office suite, and want to share files between work and home using Windows Live Workspace Beta.  Also, the Skydrive feature of Windows Live is extremely useful for transferring files between laptops, work, and home computers.

In trying to update my Windows Live programs on my Vista computer, I ran into yet another problem with Windows Vista.  

I wanted to update my installations of Windows Live Mail and Windows Live Messenger, but now, these programs come packaged in a GIGANTIC installer program from Microsoft, that also offers to install a bunch of other stuff you may or may not want to install at the same time as you upgrade your Live programs.  

The install would get about 83% finished, then rollback completely after it got to the Windows Live Photo Gallery part of the installation.

It took days, but I finally found the solution, and posted it here: Windows Live Installer Error 0×80070643

iPod issues…

I have spent the last few days very unproductively, trying to get 2 different iPod Shuffles to sync.  One was an old generation 1 Shuffle, and one was a new gen. 2 Shuffle that I just bought, thinking that the old one had died…well, the new Shuffle behaved exactly the same as the old one when connected to my old Windows XP computer.

For some reason, I could no longer add new songs to my iPods, or sync them. They showed up in iTunes, but I couldn’t do anything with them.  The little LED just stayed green, it never blinked orange indicating that data transfer was occurring, even though iTunes said that it was syncing.

What ended up sort of fixing the problem is the removal of the USB drivers for the iPod in the device manager. Then I reconnected the iPod, and ONLY allowed the Apple USB drivers to be installed.  I did not allow Windows to install the drivers for the new ‘disk drive’ that it wanted to install, or the ‘generic drive’ drivers that Windows also wanted to install.

So now, iTunes can see the iPod and sync it, but I can’t use it as a USB drive since it does not show in Windows explorer.

And for some reason, my iPod nano works just fine, just as before, on this computer….

UPDATE:

The fixes above were only temporary.  As soon as the shuffle was disconnected, and then reconnected, Windows XP acted like it had never seen the iPod before and asked to reinstall the drivers…I posted my final solution on the Apple iPod Shuffle forums here: iPod Shuffle gen 1 and gen 2 Windows XP driver problems.

Basically, the solution was to connect the iPod to a different computer that had iTunes installed, and then to ‘enable disk use’ on the settings page.  Then I was able to plug my iPod into the first computer and have the first computer recognize the iPod without any troubles.